FAQ
Frequently Asked Questions
Orders & Shipping
How long does shipping take?
Standard shipping typically takes 5-10 business days. Express shipping options are available at checkout for faster delivery (2-5 business days).
Do you ship internationally?
Yes, we ship worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.
How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can use this number to track your package on our shipping carrier's website.
What if my order arrives damaged or defective?
Please contact us immediately at our customer service email with photos of the damaged item. We'll arrange a replacement or refund as quickly as possible.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery for unworn, unwashed items with original tags attached. Please contact us to initiate a return.
How do I exchange an item?
To exchange an item for a different size or color, please contact our customer service team. We'll guide you through the exchange process.
Who pays for return shipping?
Return shipping costs are the Saunders Fashion responsability
Products & Sizing
How do I find my size?
Each product page includes a detailed size chart. We recommend measuring yourself and comparing to our size guide for the best fit.
Are your products true to size?
Most of our items fit true to size. If a product runs small or large, we note this in the product description.
What materials are your products made from?
Material composition is listed on each product page. We use high-quality fabrics including cotton, polyester, wool, and blends.
How do I care for my items?
Care instructions are included on the product tag and in the product description. Generally, we recommend following the care label for best results.
Payment & Security
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment methods available at checkout.
Is my payment information secure?
Yes, we use industry-standard SSL encryption to protect your payment information. We never store your complete credit card details.
Account & Orders
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders, save addresses, and checkout faster.
How can I modify or cancel my order?
Please contact us as soon as possible. If your order hasn't shipped yet, we may be able to modify or cancel it.
Contact Us
How can I contact customer service?
You can reach us through our Contact Us page. We typically respond within 24-48 hours during business days.
What are your business hours?
Our customer service team is available Monday through Friday, 9 AM to 5 PM EST.